How do I order?

Our Sales Representatives visit existing customers as often as they can to assist with order. Alternatively, you can also call (03) 87957670 for immediate order.

How quickly will my order be processed?

Your order will be processed between 1-2 business days however at this time, we only deliver every Tuesday
within Melbourne. For an urgent order, please call (03) 87957670 and we will try to arrange a special delivery day
for you.

Is all your food approved by the FSANZ to be safe for human consumption?

All of our products are imported from the Philippines and passed the stringent Australian Customs inspection
and we abide by the Food Safety Standards.

How do I return items if they are damaged?

Call our customer service number and we will go from there.

How long do I have to return an item?

Please refer to our Return Policy on your Invoice.

Can I still buy & ‘out of stock’ items?

Unfortunately, once an item is ‘out of stock’, we are unable to sell it to you.

How accurate are your stock levels?

In the event that we cannot fulfill your order; whether partly or wholly, we will inform you accordingly and
work to fulfill the order as soon as possible.

How can I pay for my invoice?

We accept cash or bank transfer payment. Our bank details can be found at the lower left of your invoice.

Do you deliver Frozen Goods?

Yes. 

Can I place my order via phone and pick it up at your store?

Yes. Customers are always welcome to visit us here in our warehouse. Your order will be available for Pick Up
at 3/84-88 Hallam South Road, Hallam VIC 3803.

How do I get help?

Our Customer Service team is here to help you! For immediate assistance, you can contact us by calling (03)
87957670 otherwise you can also visit our Contact Us page for more information.

NEED ANY FURTHER HELP?

Our Customer Service team is always working to improve your experience; we would love to hear your
feedback and ideas from placing your order to receiving what may be your first delivery.

We are also here to provide you with assistance in all aspects of your order experience. If we have not
answered all your questions, feel free to fill out our online customer care form by clicking on the “Contact Us“
button below.